What is Claude?
Claude is the AI assistant from Anthropic. It is the default LLM for many production AI systems, including every Traccion agent.
Claude is the AI assistant built by Anthropic, an AI safety company founded in 2021 by Dario Amodei and other former OpenAI researchers. The product launched in March 2023 and has shipped major model upgrades every few months since.
By 2026, Claude is the most widely-used LLM inside production business systems. Consumer adoption of claude.ai is still smaller than ChatGPT, but in the developer and enterprise market, Claude is often the first pick.
The pieces of Claude
- The model family. Claude Opus (most capable), Claude Sonnet (balanced), Claude Haiku (fast and cheap). Each generation gets new versions every few months.
- claude.ai. The consumer product where users chat with Claude directly.
- The Anthropic API. How developers and businesses integrate Claude into their own products. This is the surface most production agents (including ours) use.
- Claude Code. A coding assistant CLI Anthropic ships, used heavily inside engineering teams.
- Computer use, agent mode, and tool use APIs. First-class support for agents that take real actions on websites, in apps, or against business systems.
The crawlers
Anthropic runs two web crawlers, both of which respect robots.txt:
- ClaudeBot: indexed crawling for training and search.
- Claude-Web / anthropic-ai: live web access when Claude needs current information.
To be cited in Claude answers, your site needs to allow them explicitly. The Traccion robots.txt does this; see it at /robots.txt.
Why we build on Claude
Three reasons we use Claude as the default model for Traccion agents:
- Best-in-class instruction following. Real receptionist scripts have 50+ rules. Claude follows them more reliably than the alternatives.
- Honest about uncertainty. Claude is more willing to say "I do not know" or escalate to a human, which is exactly what you want for a phone agent representing your business.
- Strong tool use. Calling 12 tools across a 30-second phone call requires the model to pick the right one every time. Claude does this well.
For more on how agents work, see What is an AI agent?
Tracking your Claude visibility
Run the same 14 to 20 buying-intent prompts inside Claude that you run elsewhere. Count how often your business gets named. Compare the citation rate against ChatGPT, Perplexity, and Gemini, and focus content work where you are losing.
Or just run a free Visibility audit and we do it for you.
Common questions
- What is Claude?
- Claude is the AI assistant from Anthropic, an AI safety company founded by former OpenAI researchers. Claude runs on a family of large language models also called Claude (Claude 4.6, Claude 4.7, etc.) and is available through claude.ai, the Anthropic API, and integrations like Slack, Notion, and many custom agents.
- How is Claude different from ChatGPT?
- Three differences. First, Claude is built with a stronger focus on safety, honesty, and refusing to do harmful things. Second, Claude tends to be better at long-context tasks (analyzing big documents, complex reasoning, code review). Third, Claude has a different writing voice, more direct and less effusive. Both are excellent at general tasks.
- Who uses Claude?
- In 2026, Claude is the default LLM for many serious developer and business workflows. Most production AI agents (including all Traccion agents) use Claude under the hood. Consumer adoption of claude.ai has grown sharply but is still smaller than ChatGPT.
- How does Claude find businesses?
- Claude has access to web search through Anthropic’s tooling. When a user asks a question that needs current info, Claude calls a search tool that crawls the web and returns relevant pages. The Anthropic crawlers are ClaudeBot (indexed) and Claude-Web (live), both of which respect robots.txt.
- How do I get cited by Claude?
- The same playbook that works for ChatGPT works here. Allow ClaudeBot and Claude-Web in robots.txt, add JSON-LD structured data, publish Q&A content, build citations from high-trust sources. Claude tends to weight verified factual claims heavily, so specific dated numbers help more than vague marketing copy.