This page describes how Traccion AI ("Traccion", "we", "us") uses SMS, how we collect consent, and how recipients opt out. It documents the opt-in process for our messaging program.
How we use SMS
We send text messages in two consent-based ways:
- Account & lead notifications (transactional). When a business owner signs up for Traccion, they may receive operational alerts about their own account — for example, when their AI receptionist captures a new lead or books an appointment. These go only to the owner who created the account and agreed to receive them.
- Client SMS marketing (opt-in only). On behalf of a Traccion client, we send marketing messages only to that client's existing warm-market contacts who have explicitly opted in to receive SMS marketing. We never message purchased, scraped, or cold lists.
How consent is collected
Consent is collected via web form. When a business owner signs up at dashboard.traccion.ai, they check a box that reads:
“I agree to the Traccion AI Terms of Service and Privacy Policy, and to receive account & lead notifications by SMS and email at the contact information I provide. Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase.”
For client marketing programs, a client's contact explicitly opts in through a web form or checkbox before any marketing SMS is sent, agreeing to receive promotional texts from that specific business. Each consent event is logged with a timestamp.
Message frequency & rates
Message frequency varies based on account activity (e.g., how often your AI captures a lead). Message and data rates may apply.
Opting out & help
You can opt out of any Traccion message at any time by replying STOP. You will receive a one-time confirmation and no further messages. Reply HELP for help, or email [email protected]. Opting out of SMS does not affect your account or email notifications.
Privacy
Mobile information is never shared with third parties for their marketing. See our Privacy Policy for how we handle your data.