This Privacy Policy explains what data Traccion collects, why we collect it, how we use it, and the choices you have. By using Traccion, you agree to the practices described here.
1. What we collect
Account data
When you sign up we collect your name, email, business name, business address, phone number, and the plan you chose. We use this to create your account, provision your AI line, send transactional email and SMS, and bill you.
Call data
Our AI receptionist records calls and stores transcripts so it can recall context, surface bookings in your dashboard, and improve voice quality. Recordings include the caller's voice and anything they say. You are responsible for disclosing recording to callers where applicable law requires it.
Usage data
We collect device, browser, IP, and basic event data when you use the dashboard. This helps us run rate limits, debug issues, and improve the product.
Payment data
Payments are processed by Stripe. We never see or store your full card number. Stripe sends us the last four digits, card brand, and a non-reversible customer/subscription identifier.
2. How we use it
- To provide and operate the Services, including provisioning numbers, training your AI on your business, taking calls, sending confirmations, and billing.
- To improve features, debug, and detect abuse.
- To send service announcements and product updates. You can opt out of marketing email; transactional email (receipts, security, account changes) is required.
3. Service providers and what they see
Voice calls and certain dashboard features rely on third-party infrastructure: AI model providers, telephony and SMS, transcription, text-to-speech, database hosting, and authentication. When you place a call to or through your AI line, audio and transcripts are processed by these providers under their data-processing agreements. We do not authorize them to train general models on your data. A current list of sub-processors is available on request by emailing [email protected].
4. SMS and text messaging
Traccion sends SMS text messages on behalf of the local businesses that use our AI receptionist. These include appointment confirmations, reminders, and follow-up messages such as a booking link.
- Consent. We only text people who have asked to be contacted. A recipient opts in verbally during a phone call: when a caller asks the receptionist to text them a confirmation or booking link, the receptionist confirms consent before any message is sent. By providing your mobile number and agreeing on the call, you consent to receive these messages.
- Opt-out. Reply STOP to any message to stop receiving texts at any time. Reply HELP for help.
- Cost. Message and data rates may apply. Message frequency varies based on your interaction with the business.
- No sharing for marketing. We do not sell or share mobile information with third parties or affiliates for their own marketing or promotional purposes. Text-messaging consent is never shared with anyone for marketing.
5. Who else we share with
- Payment processor — billing and payment processing.
- Transactional email provider — receipts, security, and account-change emails.
- Directory and citation networks — only the listing data you authorize us to publish on your behalf (business name, address, phone, description, categories, services).
- Government or law enforcement — when required by valid legal process.
We do not sell your personal information.
6. Retention
Account data lives as long as your account is active. Call recordings and transcripts are retained for up to 24 months by default; you can request shorter retention by emailing us. On account closure, we delete or anonymize your data within 60 days except where retention is required by law (e.g., tax records).
7. Security
Data in transit is encrypted with TLS. Data at rest is encrypted on our managed Postgres infrastructure and on S3-compatible object storage. Access to production systems is restricted to authorized personnel. No method of transmission or storage is 100% secure, but we follow industry-standard practices.
8. Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To exercise any of these rights, email [email protected]. We will respond within 30 days.
California residents have additional rights under the CCPA, including the right to opt out of "sale" or "sharing" of personal information. We do not sell or share personal information for cross-context behavioral advertising.
9. Cookies
We use a small number of essential cookies for authentication and CSRF protection. We do not use third-party advertising cookies.
10. Children
Traccion is not intended for users under 18 and we do not knowingly collect data from children.
11. International transfers
Traccion is operated from the United States. If you access the Services from outside the U.S., your data is transferred to and processed in the U.S.
12. Changes to this policy
We may update this policy. Material changes will be announced by email and by posting a new effective date.
13. Contact
Questions or requests? Email [email protected] or call +1 (562) 545-4121.